Questions, answered straight.

Within one working day, always — usually within four hours. You get a real reply from someone who read your request, not an automated acknowledgement.

Yes. Software work is location-independent and we deliver nationwide. For equipment and installation we cover Lagos, Abuja and Port Harcourt directly, and travel elsewhere for larger deployments.

That's the entire point of Closetags. Most clients start with one and bring us the other once they see the difference in accountability.

That's fine. We take single repairs and one-off equipment orders. Small jobs are how most of our long relationships started.

Yes, routinely, before any detailed discussion. Send yours or ask for ours.

Fixed price against a written scope, wherever possible. We only use time-and-materials for genuinely open-ended work, and we say so upfront.

Completely. Repository, documentation and deployment instructions are handed over at the end of every engagement, whether or not you keep us on afterwards.

If the delay is ours, we absorb it — that's what a fixed price means. If scope changes, we quote the change before doing it, in writing.

Often, yes. We start with a paid audit so we can tell you honestly whether continuing or rebuilding is cheaper. Sometimes the answer is rebuild, and we'll say so.

Every project includes a support window at no extra cost. After that you can retain us monthly or take it in-house — your call, and we'll train your team either way.

We show our margin rather than hiding it in the unit price. Clients regularly compare our quotes against the market and stay because the total cost — including setup, warranty handling and support — is lower.

In-stock items ship same or next day in Lagos. Sourced items typically take 5–10 working days. We tell you which is which before you commit.

Yes. We register the warranty in your name and handle the claim process ourselves if something fails. You don't chase the manufacturer.

Yes — trade-in credit where there's residual value, and certified data-wiped disposal where there isn't. You get a certificate either way.

Remote fixes are usually same-day. Workshop repairs run 2–5 working days depending on parts. We give you a diagnosis and a fixed price before starting any work.

90 days on workmanship and any parts we supply. If the same fault returns in that window, we fix it at no charge.

Yes. We'd rather fix what you have than sell you something new you don't need.

Yes, and there's no obligation. An engineer walks the site, documents what's needed and gives you a design with a fixed quote. If you take it elsewhere, that's your right.

We work around your hours. Most office installations happen evenings and weekends specifically so nobody loses a working day.

As-built drawings, a labelled port schedule, test certificates for every cable run, credentials handed over securely, and a rack elevation diagram where relevant.